Those aren't very compatible business models. If Amazon wants a bank, there's probably a lot of options with better synergies.
Harsh words for someone who runs a bank with no overdraft fees!
I always thought their business model was giving people with starter credit (like college students) credit cards and car loans.
This is what I've seen of them. They offer college students (who don't know better) really bad credit card deals with high fees and high rates and sneaky "gotcha" contract terms.
Although I may be overly harsh since my impressions of them are all based on their credit cards. For all I know, their other banking services are ethical.
Also to be fair: by the time Capital One acquired ING, I was too old to know many college students so my anecdotes were all from before then.
I never got the impression that they were predators.
The rewards system works better than everyone's current favorite CSR, because you can use it to refund past purchases instead of just buying hotels with points in the Chase store.
The benefits that try to compete with Amex (like extended insurance) are harder to use since you have to actually call in instead of just filling in web forms.
Here's some stories I had heard back when I was in college: no cash back or other rewards on the card for students, $2/month on an unused $500 credit line, a $38 late fee (late = paid the day due after noon eastern time, regardless of consumer time zone), and a rate that skyrockets after any missed payments.
Again, these may have changed since then since there's several replies of people with good experiences.
As for their credit card division, I personally haven't had any issues.
Until a month or so ago when they switched the login process to include having to click through about 5 different links. I'm glad my guesses worked for how to navigate through all of it. I'm tempted to leave just because of this.
1. Click sign in
2. Click sign in under Personal Banking
3. Enter user name and hit enter (assuming banking is selected)
4. Select Capital One 360
5. Enter password and hit enter
Done
Maybe its because http://capitalone360.com/ now redirects to https://www.capitalone.com/bank but why can't they have a single login for all account types?