Everybody makes decisions using both emotion and reason. This is why successful products speak to both the heart and the mind of the customer. Said another way, this is why the marketing department is just as essential to a company's success as the engineering department.

I've worked with my company's executive team for quite a while, and they're not obtuse. They are human, however. When I go to them and suggest we trust our data to a new, up-and-coming database, I'm asking quite a lot. The cost of failure is extremely high, so I need to convince them at both an emotional and rational level that the risk is worth it. But when the conversation starts, "let me tell you about Cockroach..." I'm already starting from behind.

The reason so many people are fussing about CockroachDB's name is because there's such a huge dissonance between a product that looks fantastic on its technical merits but has a name that triggers terrible images. Have you ever lived in a house with roaches? That's the kind of thing that wedges in your mind in the "never again" category.