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> some documents she received wasn't readable, then they couldn't read some document she sent them...

I like that! I send you a document you can't open: your fault. You send me a document I can't open: your fault too.

That's inevitable when you're going against standard practice in the industry, and refusing to fit in with everybody else.

Try the same thing in any other industry and you'll get the same result. "You created the problem: you deal with it."