The longest I've had them on the phone is 20 minutes. He's one of my favourite recordings though
https://soundcloud.com/radiorental1/dellsupport2
It's funny, someone pointed me at this thread because I sort of sound similar to the OP's site.
I love it when the person yells at me for wasting their time.
The different shops that have called me all follow a similar set of attacks
1) windows key 2) run command to msconfig 3) browser to download payload.
I had a 'supervisor' on the line once and when they asked me to connect to the internet I'm pretty sure I heard them curse at me with incredulity as I played the 56K dialup sound.
I once got them down a conversation cul-de-sac when I asked them which they preferred - Minesweeper or Solitaire.
That is some comedy GOLD right there.
Yeah they always use the prompt to get to the admin panel with the list of errors and logs to prove there's an issue. I always act nervous. "There's a lot, Is it that bad?", and they respond with "don't worry sir, we're going to get it fixed for you".
Edit: you said in another post further down it was a recording.
I did put some music on in the background so they might have enjoyed that.
I lost it at the end when you played the modem sound.
Also asking how to spell romeo was hilarious.
I've had this plan for a while to get to the point where a 'generator' fails and I get to play the most awesome sound of someone firing up an old helicopter (i.e. restarting the 'generator'
It didn't get that far on that call. My thinking is that I was on a farm and one of the goats would chew through a power line.
For the next call I'm going to be on a construction site. I really want to play that helicopter noise...