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To be fair, they are allowing customers to grandfather their pricing for a year: https://support.zendesk.com/entries/173169-new-grandfatherin...

However:

> "As a result, the new pricing reflects the added business value of each individual plan."

I read that entire post and I was unable to find the added business value, these features all seem like they should be part of the product not really premium stuff.

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That's not grandfathering (http://en.wikipedia.org/wiki/Grandfathering), that's a grace period. Calling it grandfathering is one of the worst parts of this whole mess.

That grandfathering requires paying the year upfront, though.

They said later in the comments that it is possible to pay quarterly and still receive the grandfathering...

They said "you can change your billing cycle to a quarterly cycle in order to extend grandfathering beyond July 1st billing cycle" - so one additional quarter, if you prepay for that quarter, followed by the increased prices.

The only way you get current prices for another year is by prepaying by July 1.

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