TRWTF is that they didn't prepare for a catastophic failure such as this one. If you have your POS getting auto-updates then why haven't you considered the possibility that it will go wrong with "WILL NOT BOOT" as a consequence.
It should simply be a matter of phoning the manager and tell him :
"Don't worry, just insert the disk that says "RESCUE DISK" on it, reboot and it will roll back the machine to last week".