The full quote: "It says a lot about Microsoft's approach to customer lock-in that the company touts its proprietary document formats, which only Microsoft software can render with true fidelity, as the reason to avoid using other products".
So they were complaining about MS making it hard to decode the Word format and making it tough to preserve format when importing.
What's always been insanely difficult is duplicating the API that the content interfaces with, bug for bug.
There's good development tools including a Firebox style Xpath app for Word too.
The main issue is MS Office 2007 and 2010 generating the legacy OpenXML formats by default, which include a world of possible features including quite a few from Lotus 123. There's too many edge cases to handle, and this isn't the right format for docs made this year.
For example, and I forget the exact numbers, at the time the OOXML spec had in the region of 300 pages of documentation around functions and formulae in spreadsheets, and the ODF spec had 6.
Fleshing out the ODF spec to the point it would be suitable is a headache that I imagine MS didn't want.
Ask Leo: Why does my Word Document display differently on different computers?:
http://ask-leo.com/why_does_my_microsoft_word_document_displ...
I'd feel a lot happier sending someone a PDF from Google docs than assuming that a Word document will make it unscathed, even if created and viewed in the exact same version of Word.
I can tell you what was considered important on the Word web app, which is brand new and is what I worked on. I have no insight into the design process on older versions.