Ask HN: How do you do Customer Development?

3 pointstmaly5 comments

I have used a short script and setup phone call interviews in the past for an idea. After enough data I learned the idea was not going to solve a problem.

How do you go about doing Customer Development for your project/idea ?

View on HN

Justin Wilcox hits the ball out of the park on actually doing the interviews: http://customerdevlabs.com/2013/11/05/how-i-interview-custom...

Kevin Dewalt has some great advice too: http://kevindewalt.com/2013/01/28/how-375-and-craigslist-sav...

That first link hits it out of the park. Thank you

Sadly the answer lately has been "not very well". I've drifted back into the (bad) habit of assuming that my ideas are good and that customers will want this thing. :-(

That said, we were being pretty rigorous with CD in the past, and I think we will get back to that soon. I did create a lot of documents and an interview guide and some other "stuff" to help us with CD. I'd be happy to share with you if you're interested. Feel free to shoot me an email at prhodes@fogbeam.com and I can send you what I have.

Thank you for the offer, I just sent you an email

Awesome. It might take me a little while to round all that stuff up, but look for an email reply from me in the next day or so.

Reply on news.ycombinator.com