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> We love GitLab, but this has absolutely got us looking elsewhere.

If you love GitLab and don't want to self host you can pay them for GitLab Hosted (paid customers had no troubles today).

How many days of productivity are you going to lose migrating off GitLab ?

And how do you ensure you're not going to have the same problem at the next place.

And what will you do if the next place people doesn't tell you the root cause of a probable similar event?

The gitlab service is obviously important to your organisation, but not important enough to pay for their service, and incidentally, support a more robust environment?

Do you self-host any services currently & have they incurred any similar unexpected downtime in the past?

If you self-hosted code reviews/CI, would you expect having a similar downtime causing problem in the future?

I expect the answer to be "Yes" for most companies.