Ask HN: HelpDesk Software survey

I’m thinking of building a better HelpDesk platform. Maybe that’s a totally stupid idea. I have a number of opinions as to why this is a good idea but I’ve no idea if they are right or not! Would love some feedback from the community on this.

The survey is here:

https://goo.gl/forms/ObbOHhr7UQxoPIkY2

Thanks so much. Ben.