A single-number statistic is _going_ to leave things out, so if you must boil things down into one number, or even a few numbers, you're going to lose something that you had in the raw data. This is why I find claims along the lines of "statistics don't tell the whole story" a little bemusing - of course they don't, the very definition of a statistic is a summarization of data that is easier to work with. The question is what data is kept or lost, or more generally what importance we place on different aspects of the raw data such that it's reflected in our descriptive statistics.
The lessons for non-technical people who want to communicate with descriptive statistics are to recognize that summarization is inherent in the nature of any descriptive statistic, that they are thereby opinionated in some way in terms of what they've preserved and what they've left out, and to recognize whether those opinions are appropriate for your purpose.