> 80% won't give you critical feedback, because humans like to avoid conflict and are polite
Haha. I wish!
"Your app sucks".
"Why is this not free?"
"Can I do X? Why can't I do X?"
"You changed Y and I hate it"
80% won't give you feedback, period. Because they've another 10 tabs open and you've haven't intrigued them enough to warrant anymore of their precious time and attention.