I could not agree more @soheil, let me also say that Sid aka @sytse is not only a top notch CEO but he's also a hard working, caring individual who truly not only cares about the product but the whole community so, so much.
Incidents are inevitable and it's important to have a proper RCA/Service-Disruption process in place to handle those.
As mentioned on the other thread, maybe Gitlab doesn't have enough operational/SRE expertise in-house yet, but that was the case in every fast-growing company I've worked for last decade.