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This. I've seen agencies that look like they're 11s on the give-a-shit scale. Usually it's interactive creative design agencies that are both small enough and young enough to really care about their reputation.

That said, using an agency to build your startup probably isn't the best idea for so many reasons.

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Yes, I'd agree with this. The agency comment was more aimed at the medium- to large-sized agencies rather than small, young ones (I kinda see them more as freelancers when it's an agency of 2-7).

Also it's a big variance of caring, some big agencies do care a lot but they're rare and hard to find. Some staff turn up late and are hungover every other morning. It's a wide range but I was trying to average it out!

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