Wow, there's an amazing amount of down voting in this article. Is that because people hate tesla? I don't get it. I once bought an suv. It had a problem soon after I bought it and got service for a while and i didn't have a car. It was frustrating. It wasn't a tesla by the way :-) They didn't offer to give me a loaner during that time, but I was pretty young and not aware that was a normal expectation. Eventually my car was repaired, but I was out several weeks of use of that car.

Moral of this boring story - things can break. The car company won't just give you a new one. They will try to fix your old car. Tesla sells things, and they can't just give you a new one when it breaks.