Whoa whoa, was I mean? I tried to be as clear, polite, and light-hearted as possible. Can you tell me which part of this chat you thought was mean?
Ok, maybe mean wasn't a good word choice. I just assumed you were kinda mad, and with reason to be, my point is being nice to people usually works better than demanding what's "right". It's their job to drive you into surrender, they're trained to do it, unless you overcome the medium abstraction and gain some empathy, you won't get anything.