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Support is actually quite existent (/me waves), including for free tier customers. However, in line with our esteemed competitors, you do need to sign up to a paid plan if you need an SLA on responses: https://cloud.google.com/support/

If you have a specific example of GCP support not working well for you, please drop me a line at jani at google dot com and I'll be happy to look into it.

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> If you have a specific example of GCP support not working well for you, please drop me a line at jani at google dot com and I'll be happy to look into it.

Unfortunately you just described why people won't prefer GCP. With your competitor, AWS, people actually get a support but with GCP, they don't get anyone unless they complain on reddit, hacker news, twitter etc. and hoping that one of GCP employees may come across to their issue and they'd get some support. No sane company would invest into this.

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