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Adding to the iCloud story, I forgot my security questions and I was able to have the AppleCare agent over the phone reset it for me after talking about what apps I've purchased recently.

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I have experience at Apple with Account Security and that's a clear violation of SOP. That's a coaching opportunity for the advisor.

> I have experience at Apple with Account Security and that's a clear violation of SOP

It should be technically impossible. If it's a matter of choice for tech support reps, it's not secure for many reasons.

It's icloud, not personal device storage. It has to be possible if you want recoverable content. If you don't like it, you can back up locally to itunes.

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