So, this is basically Olark (a YC company). We use Olark and are happy with them.
But this would really focus on customer development. So apart from chat one can expect more tools geared towards measuring user sentiment.
- When you release a new feature/service/product, you'll get the possibility to open a thread in which you can store conversations/feedback/poll-results/usage data on that particular feature.
- The ability to rate conversations on a positive/negative scale so you can quantify user sentiment. (Only interesting with large customer development groups).
- Analytics integration so you can put the quantitative data and the qualitative data together.
I'm not sure if this is a good idea. But I do know that I'm personally still looking for something really simple to make customer development a breeze. This might be an interesting direction to start with.
Cheers, E.
Is there any way you could have a 'help desk only' interface? I'd be scared to pop out a dialog at some unsuspecting visitor. I imagine my OCD would kick in and I'd alienate every person I had time to.
-Ben