RE: "Clarity of Thought and Communication" — I have worked at a couple of places that put a lot of effort into internal communications, selling employees on upcoming product changes they'll be working on, but failed to acknowledge the existing significant problems that everyone saw and that were repeatedly punted on. Being able to give a slick pitch is not sufficient for this leadership criterion; the narrative must be "credible" (as mentioned rather briefly in the article). Is it just me, or do other people find themselves frustrated at internal messaging that is self-consistent but not grounded in reality?