"Let us use our logo" doesn't seem like an unreasonable request.
That was part of the problem: the sales people couldn't push back on most requests because they were often quite reasonable. When they were more demanding, it was usually from a large prospective buyer so we had to bend over backwards.
The result was that we had huge tasks to do with no (current) revenue, and small tasks to do that took 10x as long as they should have. Since servicing existing revenue streams (even on reasonable requests) became so time-consuming, handling big enterprise demands became totally untenable.
Our target market was very reluctant to moving from a paper system to a software system, so there was a lot of foot-dragging and feature requests. That delay had just never been budgeted into schedules or runway.
And it was one line of code, after several hundred lines had been torn out and rearranged to ensure that different clients could insert their own pictures of different sizes without everything exploding. The whole team was desperately trying to force enough flexibility into the software that one-line changes could be made in <10 lines, instead of >100.