Hacker News Reader

I agree with this 100%. It seems that an awful lot of companies like to pass the blame as soon as something unwanted happens. Yes, it may be the underlying fault of a service provider but, to your customers, you are the only company they deal with and it's your reputation that will be impacted no matter how many posts you put on your site and all over the internet.

Using service companies does not excuse poor customer service.

View on HN

This could well turn out to be a fatal flaw for enterprise adoption of third party clouds: when corporate IT staff screw up like this or just messing with a control panel (check the AWS forums where too often a "It disappeared!" complaint has a reply of "It was deleted at thus and so time and date using the control panel."), are they going to accept the blame or shift it to the third party?

This already happens every day when the blame is passed through to Oracle, Gartner, etc. without any acknowledgement of the fact that, bad as the software truly is, it was selected and purchased at great cost and [usually] considerable delay by the people disclaiming responsibility.

In other words, this will only be a fatal flaw if the business customers stop giving IT departments a free pass for being bad at technology.

Reply on news.ycombinator.com