Someone planned poorly. I back lots of projects year round, and I've learned not to rest on crowdfunding for gift giving until I have the product in hand. Still waiting for the Orbitkey 2.0 that I intended as a gift, but I'm not too concerned about it. Didn't bring it up at all. Still have about 5 other gifts from Kickstarter that haven't shown up that I intend to give as gifts as well. Some were intended to be huge gifts with "wow" factor, but I've learned after 3 years of crowdfunded Christmases that there's a lot of risk involved.
I backed the original Anova 2 Kickstarter, and I was very pleased with their customer service. They initially missed shipping my order of two units, until I noticed I was missing an expected shipping email and contacted them. Not only did they hustle to get my product to me on time, they gave me two additional units gratis.