In 2016, the tech industry forgot about people

> It’s as though some ideas and products are developed (and crises are handled) in an abstract concept zone, one in which money flows freely and techno-optimism can overcome any problem.

I think there is a difference between the grocery store, headphone jack and self-driving cars - and situations like the Theranos debacle. By definition, technology is artificial and whether or not it is specifically purposed to help humanity is up for debate. The store/etc., while initially inconvenient, are clearly forward-thinking design decisions that pave the way for technology where Tesla's car death response is a regressive, but human, response.