I had to write to their support in order to get an iTunes account for my iPod Touch. I got it working in the end, after several emails, but it left a bitter taste in my mouth. When the controversies around iPhone app store approvals and developer accounts started, I swore to my self I would get rid of all Apple products, and I did.
Frankly, a company that displays such arrogance doesn't get to get me as a customer. Their software is limited, hardware overpriced, policies ridiculous, and in my opinion, only thing they got going for them is the design.
Computers are devices, not fragrances, they should be feature-full and powerful, not beautiful in a chick magazine sort of way.