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Comment by Veratyr | Hacker News Reader

Google's known for poor or no support on their free services but their paid services often have decent support. Personally, I've found GCP, GSuite, Project Fi, Google Store and Pixel support to all be pretty great but haven't found any support at all for Gmail, YouTube etc.

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Google nearly wreaked a business that was making them bank and is now doing 20MM/year without them. Support wouldn't even talk to the founder: https://mixergy.com/interviews/the-penny-hoarder-with-kyle-t...

Hah, Adwords must be an exception then - support is total crap. You're lucky if you get a canned response that doesn't begin to answer your question..

Hmm sounds like you might have to increase your bids.

We already pay around $5 per click - I think that's more than enough! However, it's true our business is tiny compared to that of large corporations - but I don't think that excuses the abysmal 'support' I and others have received from Adwords.

It's a joke... you said that you always get a canned response, didn't you? That's the canned response I always get from them. Doesn't matter what the issue is, raising bids is always the solution.

YouTube red support seems excellent (the one time I used it).

And my father asked support for help with his Google Home routers with a very specific question and support was absolutely phenomenal. No going through lame troubleshooting steps; it was clear we got connected with a well qualified network engineer immediately.

The actual people doing the tier 1 support at Google also got through the Google hiring process. 6 years and 250k on a CS masters from Stanford and they'll set you up helping people with home routers :) it's really not just a meme that Google massively underutilizes their talent.

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