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AWS premium support is the best support experience I have encountered so far and should absolutely factor into choosing a cloud provider. Reading frequent stories of Google support nightmares across all their services makes me think twice about using GCE. GCE must find a way to counter this.

Also, the AWS premium support fee is negotiable for some customers from what I have heard. They don't like to negotiate down, though!

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Strange. I'd qualify them as the most useless support I've ever encountered.

In the year 2016, among maybe a hundred tickets, there was only ONCE where they could change something (an ELB issue).

And well, I'm not sure whether the fix was related to their changes or if it was just an intermittent error that happened once. Thus their implications in the only time something happened has yet to be proven.

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