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Comment by softinio | Hacker News Reader

I recently registered to try gitlab. I received unprecedented large amounts of spam from them daily with no unsubscribe button. I finally emailed them to stop the spam and they did but not completely I received more but had unsubscribe this time. Unsubscribed so lets see what happens. One more spam and I will close my account and never try them again

GitHub is great, does the job incredibly well, doesn't get in the way and have never been spammed (tip for you gitlab here).

[update] Please don't forget to downvote me for giving honest feedback :-)

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I'm curious what kind of spam you were receiving. I'm not sure I've ever received unsolicited email from them.

Marketing stuff. And I am not against them marketing their features but it should have had an unsubscribe button and sent in moderation in my opinion.

Interesting that I get downvoted for giving honest feedback. I would have thought it would help them improve seeing how different marketing ideas impact their users.

Gotcha - interesting. Just as another anecdote - I signed up ~8 months ago and have never received any non-transactional (marketing) emails.

> Interesting that I get downvoted for giving honest feedback

My hunch is the "GitHub is great" line, it feels a bit unnecessary and somewhat shill-y.

Or maybe downvoted because they do have an unsubscribe link? Every email I receive from GitLab has an unsubscribe link at the bottom.

Hey, I do marketing at GitLab, and this is definitely not something that should be happening. If you want to email me at mitchell [at] gitlab [.] com with the email that you signed up to our service with I'd love to look into why you were sent so many emails.

Hi, thank you for bringing this to our attention. If you wouldn't mind getting in touch with Mitchell (commented below) or myself at jennifer [at] gitlab [.] com, we can look at your particular situation.

To share a little background, our marketing automation system does have a limit to the number of emails a person can receive: max of 2 per day; 5 per seven days; and no limit to operational emails. Operational emails are things like a signup confirmation, EE trial license key & initial download instruction.

There are a certain periods of time that have the potential to create a "perfect storm" of emails to be sent/received in short succession.

Example of "perfect storm": If a person signs up for GitLab and download an EE trial the day or two before the bi-weekly newsletter email is sent, they could receive 3 operational emails and 1 marketing email in the first 24 hours.

Please let me know if you have additional questions or if I can explain something more clearly.

What can Gitlab possibly mail me 5 times per week?

I don't understand why this is not max 5 times per month.

Thank you for your feedback. We work very hard not to bombard the community with messages and actively work to balance our marketing, information, education and operational emails.

The 5 emails per seven day limit is not something we expect to ever utilize but allows for flexibility in our communication strategy.

We decided we should look into improving it, you can follow our progress in https://gitlab.com/gitlab-com/marketing/issues/740

That's really strange; I received an email today, with the previous emails being on the 8th and on Nov. 22. What is the contents of the emails, and what address are they from? Are they duplicate emails? Sounds like someone impersonating GitLab.

taking a quick look:

community@gitlab.com news@gitlab.com kris@gitlab.com

All marketing their features and help to get started. Like I said nothing wrong with sending this kind of email just over a certain period in moderation.

Everything in life is relative isn't it :-)

Thanks for the addresses the emails came from. I've shared it with our marketing team.

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