> This preference for text communication over voice communication fits a pattern we're seeing with Messenger and WhatsApp overall, where the volume of text messaging around the world is growing much faster than the volume of voice communication. This suggests that future AI products cannot be solely focused on voice and will need a private messaging interface as well. Once you're enabling private messaging, it's much better to use a platform like Messenger than to build a new app from scratch. I have always been optimistic about AI bots, but my experience with Jarvis has made me even more optimistic that we'll all communicate with bots like Jarvis in the future.
I've noticed that myself with Siri. I avoided using it for years but finally gave in and enabled full Siri access so I can ask simple questions when the phone is locked. Our nightly lows in Florida have been all over the place lately and my birds prefer to stay in the porch when it's 65F or higher but if it's lower, I have to bring them indoors. So my most common question is: "Hey Siri, what's the low temperature for tonight?" Unlocking the phone, swiping right, clicking on the weather icon, waiting, and then parsing the screen to locate the low temperature is a lot more involved.
However, now that I have Siri, I try to use it for more things via voice but it doesn't always work because (1) Siri is not that good, (2) it is awkward to try to find out what exact words to use for Siri, in front of other people, and (3) there is no autosuggest for search when speaking, which helps a lot when manually typing.
Personally, I don't think voice + text is enough. Facial/body gesture recognition will definitely have a part to play in this long-term.