The basic gist of the story is this: a year ago, GameFly filed a formal complaint against USPS for treating its game disks different from competitors like NetFlix and Blockbuster (a disproportionate number were broken, lost, etc). This was after already working with USPS to try to resolve the issue before the complain process. It's taken USPS a full year to respond to the complaint, and their response is in the form of a wild goose chase.