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You could say the same of yelp, or google. Or a higher end restaurant losing a michelin star. What happens when they get bad reviews and their ranking drops? You can diversify and get traffic from other platforms, work through the platform to either fix the problems, respond to complaints, or just get more reviews.

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I think the parent's worry deals with cases like we've seen with Google and other large companies where automated systems sometimes get inappropriately triggered and customer support is either ineffectual or non-existent until the user is able to make a viral stink on social media (think malicious/bad copyright flags on youtube causing channels to get demonetized). With reviews, the restaurant theoretically at least has a reasonable deal of influence in most cases.

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