For example, do research that shows that 7% of companies in industry XYZ use certain CRM. Analyze that industry and see what common use cases and pain points are. Somehow figure out what the CRM is missing for that industry. Validate the idea before building it by reaching out to said companies.
There would be a lot more to it, but basically a plugin for established software a company already uses is much easier and less risk to sell when you are a small shop.