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Sure, they could afford to hire support personnel, but they would be deluged with inquiries on day 1, even if less than 1 percent of Google's users contacted them every 5 years.

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1% of ~2 roughly billion users = 20 million users. With one request every 5 years that'd be roughly 10k support requests per day. Considering that a lot of the cases can be answered very quickly (or possibly automatically) you can easily handle that with a couple hundred employees. The cost of that would be roughly 1/1000 of Google's annual income.

> The cost of that would be roughly 1/1000 of Google's annual income.

I don't own Google stock but 0.1% of revenue would be a huge number that you just can't blink away. Especially when it is not a one-off whim I mean spectacular moonshot but rather an ongoing business obligation.

I hate that the service sucks but I'd rather they don't waste money like this.

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