Very true. I use Google Fi, but am about to drop it because the support has been horrible. They're friendly, but I constantly miss calls and their support's solution is to ask me to get another working phone to test with and spend a couple of hours filling out diagnostic tests and bug reports. They are also unwilling to do something as simple as send me a new SIM card until I do this.

This, along with they they gave the middle finger to the Nexus line, has turned me from a strong Google supporter into someone who will give a second thought before considering using their services.