My management style is like this: every task/request is numbered, placed in a queue and assigned to a professional.
What I expect from my ticketing system:
- every manager should be able to assign tasks to someone and set the order they must be executed. He needs know what his team is doing and when they finish each task. - every professional should know what to do and what are the priorities. - everything is numbered and linked, all communication recorded.
Everything should be well integrated with email (please, don't send me a notification email about an answer and an url, send me the f* answer). If I answer the email, everything goes into the system, I should be able to send commands to the system by email (for example, add a keyword in order to make it a comment instead of answering).