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>the same shortcomings as google: practically zero customer support

As someone who pays for AdWords, I have no problem getting someone on the phone to help when I need it.

I imagine that most people don't realize they are not Google customers. If you have paid Google money, then you are a customer. People using Google's 'free' services are not. Only customers will get good support.

>If you have paid Google money

If you've paid Google enough money. I have to keep paying $6AUD/month unless I want to lose $300+ of Android apps forever (Google Apps for Work). No chance of transferring them to another account (I'd pay $100+ for this)

That is a curious situation. Have you really paid for $300 of apps for yourself?

That doesn't seem so unusual to me. I've been using Android for about 6 years now, and I'd estimate I spend $2-5 a month on apps - the occasional $10 utility, some $1 games, etc.

6 years * 12 months/year * $3/month = 216 USD = 289 AUD.

Yet if your Google account gets suspended for some reason, you'd better have a contact at Google or you're in a world of pain.

They said customer support.

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