Remove all priority levels.
Put a checkbox. "This is an emergency". People are suddently less likely to click it.
And anyway, if it really were, they'd have called so it still doesn't matter but it makes them happy :D
Put a checkbox. "This is an emergency". People are suddently less likely to click it.
And anyway, if it really were, they'd have called so it still doesn't matter but it makes them happy :D
(And I managed to check it within my first month there. My boss kindly let me know the difference between a client saying emergency and a VP saying so....)