Did someone change the link? This originally pointed to: https://www.facebook.com/Dell/posts/10206079690990070, but it now points to the change.org petition referred to at the end of the aforementioned FB post.
Separate observation:
Customer rage anecdotes that inevitably tell only part of a story—or that at least cannot be reconstructed accurately from public info—are not a very high-quality genre on a site whose guiding value is intellectual curiosity. There's a standard downweight that we put on submissions like this.