I wrote to Uber a week back or so regarding this and this how they responded:

  My name is Pratik from Uber support, I hope you doing well !
  Sorry to hear about about your experience.. I completely
  understand that this wasn't the experience you expect with
  Uber.
 
  We are constantly working to improve the Uber experience and
  your input is crucial to doing so.
 
  I’ll pass this along to the appropriate team.
 
  Thanks again!

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There wasn't a response upon posting a comment to their blog regarding the same.