sounds like you've stumbled onto a fantastic entrepreneurial business opportunity. i say you should go for it!
I feel like you're trying to mock him for being so self evidently wrong that it's (apparently) funny, but I don't see it. How does criticism of a support model lead to "then you do it"?
Or are you implying something else? That's what I hate about these coy between-the-lines replies in chat forums. It's not obvious and I don't know what to reply to! Just say what's on your mind, don't play games. Give the rest of us a chance to reply to something.
/rant, sorry :)
Most of the big names in DDoS protection, looking only at enterprise tier support, have tens of clients per network support tech minimum.