Reminds me of a recent negative experience with Apple Customer support. I had an issue, and they bounced me around to several different people for pretty much no reason. Then they harassed with me "Senior" Apple advisers after the issue had already been resolved. It's pretty amazing that a company as big as Apple still has no idea how to do customer service. Looking forward to someone teaching them how it's done. Then again I also feel that it might be even more complicated for a third party to support me with that...