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Comment by Caerus | Hacker News Reader

There is a bit of compensation available. If an item doesn't arrive in 2 days you can request a free month of Prime:

https://www.amazon.com/gp/help/customer/display.html?nodeId=...

"If you received free shipping through Amazon Prime, you may be eligible for a free one-month extension when the promised delivery date isn't met. Prime Extensions are limited to one per free trial and 12 for an annual membership. Free Amazon Student Memberships do not qualify for this extension."

Just contact support about that order and tell them the item didn't arrive in time and you'd like your free month of Prime. Since they switched to the Amazon delivery service I'm about to max out my 12 free months.

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I am aware of that. The fact of the matter is that I don't mind too much (small towns are great for lowering your expectations when it comes to quality of service...). I can afford amazon prime annually and even just not having to care about making a 20 buck order for free shipping (let alone the video on demand stuff) is worth it to me.

I just recall doing a quick chat to ask where my video game was when it was a day after release and getting offered a full refund and blah blah blah. And now? It can be three or four days outside the window and I just get a "it'll be there eventually"

And I know it is definitely regional as I have had a few friends back where I used to live who still got the borderline obsessive offers of refunds.

Huh, interesting. I (and my wife) have contacted Amazon a number of times about shipping estimates being off/wrong and have only ever received the same form response (even when we respond to the form response, CS reps just mail back the same form response again). I'll keep this in the pocket for the next time it happens.

I'm not positive, but I think you specifically have to ask for it. Before I found that the best I ever got was a shipping refund if I paid for the 1-day upgrade.

Now I just quote that line and paste the link and it's always approved. They usually act like it's only done as a customer retention move and at the discretion of the support rep.

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