Ask HN: G Suite: Google couldn't verify it's you – anybody faced this before?
We are facing a strange problem with Google's Business Email and other G Suite products. My partner (and co-founder) is not able to login to company email from last 4 days. He changed his iPhone on that day. He has 2-factor authentication enabled. During the change, something happened and now he is not able to login to any of his G Suite services.
The first couple of days were during the weekend, so he took it lightly. Then, we changed his password from the G Suite Admin Console and tried to log in from multiple devices and machines. Still, he was not able to log in. We contacted Google support today, they said that this was unusual and the console team is looking at this but there is no estimated time of resolution.
Did any of you face anything similar? Yesterday, there was a case being discussed of a regular Gmail user locked out of this account. On that thread [1], I said I would be willing to pay $40-50 to resolve such problem on priority. In another thread [2], I mentioned Google and G-suite in connection with reliability and now I am personally experiencing this for a paid Google service. Just to note, we pay for 100+ users to Google (India). How ironic!
I had that image of 100% dependable Google for a long time. I guess no company is 100% dependable ever! To be fair to them, it has been only 6-7 hours since we have had the last response from them. Hopefully, this gets resolved quickly.
[1] https://news.ycombinator.com/item?id=13006639 [2] https://news.ycombinator.com/item?id=12994627