The tyranny of being a customer to a company that has 2-3 billion "customers".
anything that suggests google isnt and never was the "do no evil" company and is rather just another pyschopathic corporate machine will just attract the wrath of said psychopathic corporate machine.
It is possible that the reason their customer service is so terrible sometimes is because the culture still doesn't necessarily think of users as customers. But they've got strong competition from Apple, at least, so I would expect this kind of situation to get better once they manage that mind shift.
A certain percentage of your inventory will be stolen off the shelves per year. Your rental property will stand empty a certain percentage of the year. A certain number of your cows and chickens will die, or fall ill and be "culled." A certain number of your engineers will move on. A certain number of your containers will fall overboard and spread yellow rubber duckies around the word's oceans.