I finally had to call my rep at AWS and said - you are putting your business with us in jeopardy (On other accounts that we spend significant money on) because its taken me so long to resolve this. Got it unlocked in 24 hours, but the whole thing left a sour taste in my mouth.
I suspect Google WILL have this issue as well, it has the potential to be a huge issue for your business.
Alternatively never had this issue when I've COLO'd - food for thought.