It seems to me his family was ultimately incredibly supportive (granted, they were initially skeptical) and are doing their best to balance their interests. His parents were willing to sell their house to cover legal fees. His grandfather referred him to a lawyer and supported his grandson in the meeting with company lawyers. Also their statements regarding him were very heart felt and positive. They mention the relationship with the grandfather being strained but that could very well be a result of PI surveillance and impending litigation making discussions risky, so it's not necessarily anything personal.