In my own personal ops experience with Packet, I've actually seen less failures than Amazon; it feels like more than once a week Amazon has degraded service on the EC2 API in us-east-1 that used to cause us downtime. Not to mention, Amazon waits like 4 hours before they admit anything ever went wrong (green with a tiny yellow badge). However, I'd take this with a grain of salt, as we've replaced the Amazon control plane with a Kubernetes control plane and only interact with Packet API when we tear-down/spin-up a new cluster.
Also, I've seen most users want 99.9+% uptime. 2% downtime is 14 hours in a short month. People would probably get angry about that...
Any chance you guys are going to offer something that is on the lower end of the spectrum for ARMv8 in terms of pricing? For eg. Scaleway has ARMv7 servers for 3 EUR/month (https://www.scaleway.com/pricing/)
I'll keep an eye on the Packet website. I did try out the ARMv8 server, a bit disappointed that the hardware did not support backwards compatibility with ARMv7 though :(
i've seen a few other times where they've mentioned issues in their status page, but they're typically only for low inventory, and even those are usually resolved pretty quickly.
overall we're super happy with packet and i recommend them to anyone looking for hosting - especially those that have a need for bare metal servers.