Also happened at IBM when I worked there. A guy named Armando changed his phone and manage to send a notice to everyone in the company using a maillist. People didn't know about the maillist and started to ask to be removed, turns out it was not possible... It took weeks to solve and everyone at IBM pretty much lost access to email during the period due to the overload. Even worse, at the time a lot of internal systems at IBM were based in Lotus Notes that is a weird framework email client mashup and those systems were also affected.
This happened in 2007