Does a Slack bot to notify customer support is offline exist?

2 pointshkh1 comment

We are going to make a slack channel for external customer support. Is there a bot that looks at our support staff and if everyone is offline (due to timezone), let a user who is asking a question know that they should email us, or even better if the bot emails us and tells the user that we will get back to them in 12 hours?

Cheers!

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Actually, customer support is one of the main use cases for our bot, MailClark.ai

To answer your questions:

> even better if the bot emails us:

Yes, MailClark can do that! More info here: https://mailclark.ai/help/slack-by-email

> tells the user that we will get back to them in 12 hours?

Not at the moment, but we are currently working on automatic replies.

Hope it helps :)

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