The net effect was that if she sent an email during the day, the earliest she could expect a response from the Indian office was about 3pm Perth time, which realistically (giving an hour turnaround time) meant one round of communication in per day unless she stayed back past 5pm.
12h time difference is the worst one, but in fact any cause some changes to your organization and you may need to learn to rely on async/writting skills.
I recommend a book: https://www.amazon.com/Working-While-Theyre-Sleeping-Separat...
Why are you, the American worker, tolerating your employer's request to stay late to talk to their outsourced lackeys? Whenever I've been asked to stay late for a time zone crossing meeting with outsourced employees, I've refused. WE are THEIR customers, not the other way around. They can damn well get up at 3am and WebEx-in if we're going to have a meeting. No way am I going to stay late in the evening and miss my family so I can chat with our offshore labour.
If you're not willing to stay late to do a cross time zone meeting then I agree that you're worth a bit less to your boss than you otherwise would be.
Personally I would rather accept a bit less pay to be rid of a nuisance like a boss who thinks I'll inconvenience myself and my family for stupid shit like adjusting myself to his outsourced labour's schedule. I do stay late when shipping a release or working on an urgent bug. But stay late so some delicate flower off in India can work 9-5? Fuck that.
Um, you realize clifanatic was talking about this "delicate flower" sleeping in their office because of an 10 am CST meeting and not the other way around?
Clifanatic's boss can ask those offshore workers to stay late, and then he can damn well shell out for them to take a taxi home. Maybe he can even let them come in late, given what an amazing savings he's realizing in labour costs.
But that is _not_ what the GP is saying. You're creating a strawman argument where The Boss forces his employees to stay late in office while the 'labour' gets to work within his time.
If anything, based on the work timings mentioned in his post - the work-life balance of the offshore employees is screwed and not of clifanatic's him/herself.
BOTH employees are screwed to save a dime.
The USA is a country of some 300 million people, and if you think the 20% of the country's population that voted for him somehow represents everyone here you're completely wrong.
We don't have much of a safety net in the US...
Don't get me wrong I'd much prefer if it was E.g. Germany where your boss can't email you after work.
That said, the guys in India on our support team were fairly accommodating about working what was for them swing shift, so that their schedule pretty much matched NY Stock Exchange hours. 6 AM Pacific Time would have been pretty brutal for me, personally. 7 AM was bad enough.
In most cases bosses are hoping to externalize a cost to their local employees - if their outsourced labour has to wake up early for a call, they'll probably do it happily but then charge him for it. He's happier trying to make his salaried US employees 'stretch' a bit to help him out and make the cost savings work for him.
Outsourcing works best when you treat the people you're working with like people. Expecting them to regularly call into 3AM meetings is a recipe for disaster.
What I find works well is:
1: Find some common overlap times
2: Defend the overlap times against bullshit meetings
3: Take turns meeting at odd hours
That was the reason off-shoring of BPO/call-centers happened in the first place - follow-the-sun.